Frequently Asked Questions

Everything you need to know about shopping with FaceMe Love.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section for each garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my package after it ships?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

Are your materials ethically sourced?

At FaceMe Love, we prioritize quality and sustainability. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible to minimize our environmental footprint.